SHOW NOTES
- Intro
- Letter from Iraq
- News Media Rant
- Frustration with Dell Support
- USA Today Rant
- Pope John Paul II
- Deadwood Update
- Sign Off
Wednesday, April 06, 2005
Podcast NYC: Pop Culture Rant #16
Welcome back to a slightly longer version of the PCR! Your host reads a letter from a friend stationed in Iraq and lets loose on the news media's weak coverage of the situation over there. USA Today gets dropped on his doorstep so you get a rant on the weaknesses of that newspaper. A call to Dell support yields frustration and even more work. Is it open season on the Pope just a few days after his death? And, The Deadwood Update.
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7 comments:
Sorry you had such a bad Dell experience. My latest computer is my first Dell brand, and I've had Amazing customer service compared to other brands I've owned.
I use their online customer service, tho, where you chat with a representative using some kind of instant messaging software. There's very little wait time, and the representatives seem to know more than the ones you speak to over the phone.
Maybe that would work better for you next time.
As for USA Today--it is indeed too quick a read, and they recently increased the price fifty percent to seventy-five cents an issue. So you get even less bang for your (fraction of a) buck. Sad.
My first poor experience with Dell. For me it's not that big deal because I'm good at researching things and dealing with technology. But people like my wife don't know where to go after they talk to customer support. I'm sure most of Dell's customers are like that. So the less technically inclined get the shaft when they deal with tech support that fails to provide all possible solutions.
USA Today is all style and very little substance in my opinion. The stories are very short and don't go very deep in their investigation. It's a newspaper lite that's aimed for the masses. That may work for some people, but I feel like they're doing more harm than good when they present their oversimplistic views of complicated issues...and their sports section stinks ;)
There was a debate about the autolink feature on Google's toolbar on this podcast at ITConversations.
Thanks, I'm going to check that out. It's amazing how quickly Google has become the 500 lb. Gorilla of internet development. As they get more successful, the love affair with the IT community slowly comes to an end.
Even so, i'm still a fan of the vast majority of what they're doing.
RANT ON, brother!!
The reason that Dell wouldn't tell you about it is because A) it would void the warranty (I know many people that have taken shit apart and fixed it themselves instead of sending it off and waiting 6-8 weeks to get it repaired) B) They want you to buy a new one.. it's a lot of their sales.
The warranty had already passed, that was the problem. We ended up buying a refurbished one. And then after that we got reimbursed for the original purchase price from American Express. So in the end, thanks to Amex, we made about $50 on the deal. The lesson? Use Amex to buy expensive electronics because they extend the warranty by one year and then reimburse you the full purchase price if it breaks during that extra year.
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